Customer Services - Quality Assurance

Job Description

If you’re a Qualified Internal Verifier with competency in Customer service and looking for fresh challenge, it’s time to be one of us!

We have an opportunity for an a Quality Assurer in Customer service on a casual basis working remotely, from home to apply their industry experience and passion for helping people to improve their prospects.

With a long-established reputation in carrying out assessments, and one of the first organisations to be registered with the Education and Skills Funding Agency, we are helping employers across the UK to deliver the independent End Point Assessments that are now an essential element of any Apprenticeship.

Working in partnership with employers and their training organisations, we put together a package of external assessments designed to give an overview of an Apprentice’s competence. That might be professional discussions, observation at work or trade tests, to name just a few.

Joining us as a casual Quality Assurer, you will be responsible for the quality assurance sampling of Standards within an occupational area, supporting the End Point Assessors to interpret, understand and apply the standards and assessment requirements the Apprentices are working on.

Along with current, hands on, professional experience in Customer service you’ll be qualified to at least Level 3 and hold a verifier qualification

If you also have a driving licence, access to a car and your own IT equipment, can work flexibly and want to be part of a team, it’s time to be one of us.

The Department of Health and Social Care (DHSC) have amended the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 so that, from 11 November 2021, all care home workers and other visiting professionals will need to be fully vaccinated against COVID-19, unless they have an exemption or there is an emergency.

We require all successful applicants for roles where our colleagues may have a requirement to enter a care home setting to be either intending to be vaccinated or to be already vaccinated against Covid-19